Privacy Policy

Cookies and Privacy Policy

Introduction

This policy covers the data collected by Richmond and Hillcroft Adult and Community College, how it is used, how it is protected, and the users’ ability to control the collection and use of their personal data.

The information the College collects

The College collects anonymous information about the users of our website for analysis purposes, and personal information from those users who complete an online contact form.

The information collected from users of the website is anonymous and used for tracking purposes to determine, for example, the number of pages visited in the session, the length of time spent on each page, and the frequency of visits to the website.

If a user completes the contact form, participates in a competition, express interest in a course or contacts the College by email or phone, any data coming from that exchange will be recorded and kept in our database.

The collected information can include your name, email, address and contact details.

How the College uses the collected information?

The information collected anonymously for the purposes of analysis enables the college to improve the user experience and better understand its users. The information we collect is used to generate reports, to make the site more user-friendly and to determine which content is most appealing for our users.

Will the College contact you?

By completing any of the contact forms and submitting your information, by given your contact information you have given the college permission to contact you about any information we think you might be interested in, such as courses, newsletters, new services, or training events.

Sharing your information

We will not sell your information, trade it with any other company, or use it for any other purpose other than to communicate to you about the College's own service offerings, or closely related events or opportunities we would reasonably consider you to have an interest in, based on your initial or any subsequent requests.

How long will we keep your data?

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with the College. It will keep your data in the database unless you request otherwise.

Can you make a request for the data the College holds about you?

If you would like to know what information the College holds about you, you can make a request to info@racc.ac.uk to have the information shared with you.

You can also apply in writing:

Richmond and HIllcroft Adult and Community College
Parkshot, Richmond, TW9 2RE

Cookies

In 2012, the UK Government passed new legislation with regard to the use of cookies. The following section explains what cookies are, which ones are collected by the College and how they are used on its website.

How we collect information

Cookies are small text files that are placed on your computer by the websites that you visit. They are commonly used in order to make websites work by tracking goods that you have placed in a basket, or work more efficiently by remembering your login details, as well as to provide information about the sites usage to the owners of the site.

Types of cookies

There are three types of cookies dropped and collected by websites. With some exceptions (i.e. websites that fundamentally require cookies in order for website functionality – see below) from 26th May 2012, all cookies must be consented to by a site’s users.

Cookie Type

Description

Moderately intrusive

Embedded third-party content and social media-plugins, Advertising campaign optimisation.

Minimally intrusive

Web analytics / metrics, Personalised content / interface.

Necessary for Website Functionality (Exempt from changes to privacy regulations).

Stop multiple form submissions, Load balancing, Transaction specific.

Site Cookies

The College's website uses the following Necessary for Website Functionality cookies.

Name

Description

Expiration

has_js

This cookie is written to the browser upon each visit to the site from a web browser. This cookie is used to determine whether the browser allows the site to run JavaScript.

When you close the browser.

SESS + 32 digits code

This cookie is typically written to the browser upon each visit to the site from that web browser. This cookie is used to allow the online enrolment and site personalisation.

When you close the browser.

 

The College collects the following anonymous cookies for analytical purposes, which are considered Minimally intrusive.

Name

Description

Expiration

__utma

This cookie is used to determine unique visitors to the site and it is updated with each page view. Additionally, this cookie is provided with a unique ID used to ensure both the validity and accessibility of the cookie as an extra security measure.

2 years from set/update.

__utmb

This cookie is used to establish and continue a user session within the site. Each time a user visits a different page on the site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes.

30 minutes from set/update.

__utmc

This cookie is used for backwards compatibility with deprecated software. It will continue to be written and will expire when the user exits the browser.

Not set.

__utmz

This cookie stores the type of referral used by the user to reach the site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within the site. The cookie is updated with each page view to the web site.

6 months from set/update.

Preventing the collection of cookies

If you would like to prevent the College from collecting cookies when you visit our site, please update your privacy settings in your browser. You can control the kinds of cookies you accept there.

Disclaimer

Every effort has been made to ensure that the information contained on this website is accurate as possible. Richmond and Hillcroft Adult and Community College reserves the right to modify or alter, without prior notice, any of the contents. This can include changes to the course outline and course content, fees, rescheduling, cancelling or combining classes. Information may be amended should Government funding agency guidelines change. We reserve the right to cancel a course due to insufficient numbers. This is to maintain the highest quality learning environment for our students within the restriction of reduced Government funding for adult learning. Please be advised that we cannot guarantee that your class will remain in the same room throughout the course.

See our Full Terms and Conditions

Course cancellation 

If the College cancels a course, or the course does not start due to low numbers, every effort will be made to offer an alternative. If no suitable alternative is available, either a pro-rata refund if a course has started or a full refund will be given.

Course rescheduling

If the College reschedules a course for a different time or day and this is not convenient for you, a full refund will be given. 

Refunds

If you become ill during the period of your course you may apply for a refund if your condition is permanent and prevents you from continuing. A doctor’s letter will be required to issue a refund relating to illness.

The College is unable to make refunds for absence due to changes in work commitments, personal or financial circumstances or any other reasons for not being able to attend the course.  Any outstanding fees in these circumstances will remain payable.

From the date of your enrolment, there is a cooling off period of 14 days if you booked your place over the phone or online. If you cancel within the 14 day period and have not attended any classes, you may be entitled to a refund, minus an administration fee.

Any requests for a refund must be made in writing to rtc@racc.ac.uk

Overseas Students

Visa refusal:

In a case where a prospective student is refused a student visa, the College will refund all fees paid less a £100 administration fee. However, in such an event, no refund will be made unless the College has received all original copies of the College's letters of enrolment plus an original copy of refusal from the appropriate immigration authority.

No refund is permitted or shall be made if a student enters the UK on a student visa obtained on the basis of the College’s letters of acceptance and enrolment.